Shipping & Delivery
# Shipping & Delivery Policy
**Last Updated: 29 October 2026**
At Emily Pets, we understand the importance of receiving your pet products safely and on time. We work with multiple courier partners to deliver orders efficiently across India.
## 1. Shipping Coverage
We deliver across India to locations serviced by our courier partners. Delivery availability depends on your PIN code and the serviceability of the destination.
## 2. Shipping Charges
**Free shipping on orders of ₹699 or more.**
For orders below ₹699, applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Any shipping offers or promotional conditions will be communicated on our website.
## 3. Order Processing and Dispatch
Our target is to dispatch confirmed orders within **24 hours of order placement**, subject to stock availability and successful order processing.
Dispatch may take longer during public holidays, promotional periods, unusually high order volumes or unforeseen operational disruptions.
Dispatch means that your order has been handed over to our courier partner. It does not mean that the order has been delivered.
## 4. Estimated Delivery Time
Our estimated delivery timelines are:
- **Major metropolitan cities:** 4–5 working days.
- **Other serviceable locations:** 6–12 working days.
Delivery estimates are calculated from order confirmation and may vary depending on the destination, dispatch processing and courier operations.
These timelines are estimates and not guaranteed delivery dates. Delays may occur because of weather conditions, public holidays, courier disruptions or other circumstances beyond our reasonable control.
## 5. Delivery Days and Hours
Deliveries are generally made from Monday to Saturday, between approximately 9:00 AM and 7:00 PM, depending on the courier partner's local delivery schedule.
Deliveries may not be available on Sundays or public holidays in some locations.
Please ensure that someone is available to receive your order at the delivery address.
## 6. Order Confirmation and Tracking
We will send order confirmation and available shipping updates to the contact details provided at checkout.
Once your order has been dispatched, you can track its status using the tracking link provided in your shipping notification or the “Track My Order” feature on our website, where available.
Tracking information may take some time to become active after dispatch.
## 7. Delivery Delays
If your order is delayed or tracking information has not been updated for an extended period, please contact our customer-support team with your order number.
We will coordinate with the relevant courier partner and assist you with an update.
If a delivery delay gives rise to a refund or another remedy under applicable law, we will handle the matter in accordance with the applicable requirements.
## 8. Incorrect Address or Failed Delivery
Please verify your shipping address, PIN code and mobile number before placing your order.
If you notice an error, contact us as soon as possible. Address changes may not be possible once the order has been dispatched.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect or the courier cannot reach the destination, the courier may attempt redelivery or return the parcel to us according to its procedures.
Any applicable additional charges, cancellation or refund arrangements will be communicated to the customer and handled in accordance with our policies and applicable law.
## 9. Damaged Parcels or Missing Items
If your parcel arrives damaged or your order contains missing or incorrect items, please contact us promptly with your order number and reasonable supporting information.
We will review your request under our Refund, Return & Replacement Policy and applicable law.
Please retain the product and packaging until our team advises you on the next steps.
## 10. Contact Us
For shipping, delivery and order-tracking enquiries, please contact:
**Email:** catureindia@gmail.com
**Phone:** +91-70422 69809
Please mention your order number when contacting our team so that we can assist you efficiency.